REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant state and territory mass and loading regulations

National Load Restraint Guide

OHampS procedures and guidelines relevant to courier and cargo delivery operations

Risks in courier and delivery operations and related precautions to control the risk

Workplace procedures and policies for the coordination and prioritisation of courierdelivery operations

Typical problems that may arise when prioritising courier and cargo delivery operations and appropriate action that should be taken

Security policies and procedures

Housekeeping standards and procedures required in the workplace

Requirements of cargo delivery and courier work systems and operations and relevant equipment

Methods and strategies for the prioritisation of courier and cargo delivery operations

Required skills

Communicate effectively with others when prioritising courier and cargo delivery operations

Read and interpret instructions procedures information and labels relevant to courier and cargo delivery operations

Interpret and follow operational instructions and prioritise work

Complete documentation related to prioritising courier and cargo delivery operations

Operate electronic communication equipment to required protocol

Estimate the size shape and special delivery requirements of mail articles

Work collaboratively with others when prioritising courier and cargo delivery operations

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may arise when prioritising courier and cargo delivery operations in accordance with workplace procedures

Implement contingency plans for unexpected developments and security situations that may be identified when prioritising courier and cargo delivery operations

Apply precautions and required action to minimise control or eliminate hazards that may be identified when prioritising courier and cargo delivery operations

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Apply an understanding of fatigue management policies and regulations when prioritising courier and cargo delivery operations

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Identify and correctly use equipment required when coordinating courier and cargo delivery operations

Select and use required personal protective equipment conforming to industry and OHampS standards

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Operations may be conducted:

Customers may be:

Operations may be:

Equipment required to facilitate pick-up and delivery may include:

Difficulties/uncertainties may include:

Hazards may include:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Consultative processes may involve:

Communication in the work area may include:

Personal protective equipment may include:

Information/documents may include:

Applicable regulations and legislation may include: